This policy sets out how The Ripple Effect Wellness Organization (TREWO) handles your personal information if you’re a user or visitor to our website at

When we say ‘we’, ‘us’ or ‘The Ripple Effect Wellness Organization (TREWO)’ it’s because that’s who we are and we own and run this website.
If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using this website.

What personal data we collect

We collect certain personal information about visitors and users of our site.

The most common types of information we collect include things like: user-names, member names, email addresses, IP addresses, other contact details, survey responses, blogs, photos, payment information such as payment agent details, transactional details, tax information, support queries, forum comments, content you direct us to make available on our site (such as donor wall comments) and web analytics data. We may also collect personal information associated with media from our fundraising events.

How we collect personal information

We collect personal information directly when you provide it to us and automatically as you navigate through the site.

We collect your personal information when you provide it to us when you , subscribe to a newsletter, email list, submit feedback or comments, make a donation, fill out a survey, or send us a communication.

How we use your personal information

We will use your personal information: To fulfill a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the site, like where you make a donation to The Ripple Effect Wellness Organization (TREWO).

Where this is necessary for purposes which are in our, or third parties, legitimate interests.

These interests include:

  • operating the site;
  • verifying your identity when you sign in to our site;
  • responding to your comments;
  • updating you with operational news and information about The Ripple Effect Wellness Organization (TREWO);
  • carrying out technical analysis to determine how to improve the site;
  • monitoring activity on the site, e.g., to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the site;
  • managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the site or asking for your feedback or whether you want to participate in a survey;
  • managing our legal and operational affairs (including, managing risks relating to content and fraud matters);
  • training The Ripple Effect Wellness Organization (TREWO) board members or staff about how to best serve our user community;
  • improving our processes and procedures;
  • providing general administrative and performance functions and activities of The Ripple Effect Wellness Organization (TREWO) Children’s Foundation.

Where you give us consent

  • providing you with marketing information about our fundraising activities, charities and events which we feel may interest you; and
  • customizing our website, like advertising that appear on the Site – where this involves the use of cookies or similar technologies – in order to provide a more personalized experience.
  • for purposes which are required by law.
  • for the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.

When we disclose your personal information

We will disclose personal information to the following recipients:

  • authors of any items or services made available to you, so they can facilitate support and license validation, who may be located in any of the countries our products are available in;
  • subcontractors and service providers who assist us in connection with the ways we use personal information (as set out above), in particular: website hosting providers which are located in Canada, US and UK; technical and customer support services which are located in Canada, Philippines, Poland, Romania, UK and the US; subscription management services which are located in the US; payment processing services which are located in Canada and the US. Noting that our subcontractors and services providers may also transfer and access such information from other countries in which they have operations.
  • our professional advisers (lawyers, accountants, financial advisers etc.) which are located in Canada;
  • regulators and government authorities in connection with our compliance procedures and obligations;
  • a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
  • a third party, in order to enforce or defend our rights, or to address financial or reputational risks; and
  • other recipients where we are authorized or required by law to do so.

Where we transfer and/or store your personal information

We are based in Canada so your data will be processed in Canada and the US. Some of the recipients we have described above, and to whom we disclose your personal information, are based outside Canada and the US. We do this on the basis of your consent to this policy. In order to protect your information, we take care where possible to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.

How we keep your personal information secure

We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in Canada. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication, and data encryption where appropriate.

Marketing Choices regarding your personal information

Where we have your consent to do so (e.g., if you have subscribed to one of our e-mail lists or have indicated that you are interested in receiving  information from us), we send you marketing communications by email about charities, fund-raising events and initiatives that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.

You also have choices about cookies, as described below. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our site may not work properly in your case.

Information about children

If you are under 18 we ask that you do not give us your personal information. You can browse the site but you’ll need the supervision of a parent or guardian to become a registered user, to comment or to sign up for our emails. It’s the responsibility of parents or guardians to monitor their children’s use of our site.


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How you can contact us

If you have any questions about our privacy practices or the way in which we have been managing your personal information, please contact our privacy champion in writing via the contact form at the bottom of this page.

If you’re a user or visitor in the European Economic Area these rights also apply to you:

For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.

How you can access your personal information

You are also entitled to ask us to port your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw this consent as more fully described below.

These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.

Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.

If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (i) of your habitual residence; (ii) of your place of work; or (iii) in which you consider the alleged infringement has occurred.

Both personal information and personal data have the same meaning in the context of this Privacy Policy.